Have questions about Clergy Sole shoes, sizing, shipping, or returns? Find answers to common questions below.
Products & Sizing
1. What is Clergy Sole?
Clergy Sole is a footwear brand focused on shoes for clergy and religious professionals. Explore our collection to find footwear suited to your needs.
2. How do I choose the right shoe size?
Please refer to our Shoe Size Guide before placing your order. Measure your feet and compare your measurements with the size chart provided on our website.
3. What if I am between two sizes?
Check the recommendations in our Shoe Size Guide. If you are still unsure, contact our customer support team before ordering.
Orders & Shipping
4. Where does Clergy Sole ship?
Clergy Sole offers worldwide shipping. Availability and delivery times may vary depending on your destination.
5. How long does order processing take?
Please allow 5–7 business days for order processing before shipment. Delivery time is separate and varies by destination.
6. How much does shipping cost?
Shipping costs are calculated at checkout. Review the amount shown before completing your purchase.
7. Can I track my order?
Yes, tracking is available for orders. Use the tracking information provided for your shipment to follow its progress.
Returns, Exchanges & Refunds
8. What is your return policy?
Return requests must be made within 30 days of the delivery date. Items must be unused, with tags attached and in their original packaging. Return approval is required before you send an item back.
9. How do I request a return?
Email our support team at support@clergysole.com to request approval and receive return instructions. Please wait for approval before shipping the item.
10. Can I exchange my shoes for another size?
Size exchanges must be confirmed with customer support. Contact us before sending your item back to check whether an exchange is available.
11. Who pays for return shipping?
Responsibility for return shipping costs depends on the reason for the return. Contact support to confirm the applicable arrangements. Original shipping fees are non-refundable.
12. How long do refunds take?
Refund processing may take up to 30 days after the returned item is received. Original shipping fees are non-refundable.
13. What if my order arrives damaged or incorrect?
Contact support within 48 hours of delivery and include your order details and photos showing the issue.
Customer Support
14. How can I contact Clergy Sole?
For help with products, sizing, orders, shipping, returns, or refunds, email support@clergysole.com.
Still Have Questions?
Our customer support team can help with your Clergy Sole questions.