Our goal is to make your shopping experience with Clergy Sole clear and straightforward. Please review our refund guidelines before requesting a return.
Refund Eligibility
Refunds may be requested for eligible returns within 30 days of delivery. Items must be unused, have all original tags attached, and be returned in their original packaging.
Please contact our support team and receive return approval before sending any item back. Returns that do not meet the eligibility requirements may not qualify for a refund.
How to Request a Refund
- Contact our team. Email support@clergysole.com within 30 days of delivery.
- Provide your order details. Include your order number and the reason for your request.
- Wait for return approval. Our team will explain the return instructions if your request is approved.
- Return your item. Follow the instructions provided by our support team.
Refund Processing Time
Once we receive your returned item, please allow up to 30 days for refund processing.
The time it takes for the refunded amount to appear in your account may also depend on your payment provider or financial institution.
Original Shipping Fees
Original shipping fees are non-refundable. Return shipping costs depend on the reason for the return. Please contact our support team for clarification before sending your item.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery.
Include your order number, a description of the issue, and clear photos of the item and relevant packaging. Our team will review the information and advise you on the next steps.
Exchanges
If you would prefer a different size or style, contact us to check exchange availability. Exchanges are subject to product availability and confirmation by our support team.
View Returns & ExchangesNeed Help with a Refund?
If you have questions about eligibility, return approval, or refund processing, our support team is here to help.
Contact Supportsupport@clergysole.com